Why AI Alone Isn’t Enough to Choose the Right ERP System: A Cautionary Tale from the Field

April 25, 2025

AI for ERP Selection

Why AI Alone Isn’t Enough to Choose the Right ERP System: A Cautionary Tale from the Field

As AI tools continue to flood the market with promises of faster research and smarter decision-making, it’s easy to assume they can replace deep expertise—especially in complex technology decisions like selecting an ERP system. But can AI truly help businesses choose the right solution, or is it just another step in the learning curve?


I recently worked with a manufacturing company that had independently analyzed
Microsoft Dynamics 365 Business Central (BC) as a potential ERP solution. Their internal team, supported by a Microsoft Dynamics BC partner, had confidently concluded that BC was a perfect fit.


However, when I reviewed their business requirements and ran a side-by-side comparison,
Business Central came out as only a 60% fit, while Dynamics 365 Finance and Supply Chain Management (FSCM) showed over a 90% match.


This discrepancy led to significant pushback.


“But we did our homework. Our BC partner confirmed it!”


That’s when I asked a crucial question: “How exactly did you do your homework?”



The answer? AI tools.

The Pitfall of Relying Solely on AI for ERP Fit Analysis

AI can certainly accelerate information gathering, but it's important to understand one key truth:

AI is only as good as the data it searches.

When you use generative AI or even traditional AI-driven tools to assess ERP systems like Dynamics BC or FSCM, you're often getting results from:


  • Marketing content


  • Vendor sales pages



  • Consultant blogs promoting a specific platform


What you rarely get is an unbiased, critical analysis of where that solution might fall short for your specific business needs—especially in nuanced industries like manufacturing.

Why Expert-Led ERP Evaluation Still Matters

After digging deeper, we were able to break down exactly why FSCM offered a better fit for this company’s operations. The client quickly realized they were about to go down a costly, time-consuming path with a solution that couldn’t support critical functions out-of-the-box.


Their final comment?



“This is the best thing I could have done. I was heading down the wrong road.”

The Takeaway for Business Leaders

AI is a great tool—but it’s not a strategy. When it comes to evaluating ERP systems like Microsoft Dynamics 365 BC vs. F&SCM, you need more than surface-level search results. You need expert insights, guided analysis, and industry context to avoid missteps that could derail your digital transformation.

Are you evaluating ERP options and unsure which path fits your business best?

Let’s cut through the noise and get it right—the first time.

HandsFree ERP is dedicated to supporting clients with their ERP initiatives, enabling companies to seamlessly connect users with their ERP partners. By utilizing skilled professionals, streamlined processes, and cutting-edge tools, HandsFree ERP significantly boosts the success rates of ERP projects.

By Peter Joeckel September 11, 2025
Most organizations think data migration is about moving records from A to B. They're wrong. It's about transforming business information into operational truth. Get it wrong, and you're just digitizing your problems at enterprise scale. If you’re a distributor or manufacturer, your business runs on inventory. Simple as that. Everything else, sales, purchasing, operations, revolves around making sure your inventory data is accurate. And yet, so many companies struggle with messy, outdated, or outright incorrect data, setting themselves up for major headaches when it comes time to implement or upgrade an ERP system. For manufacturers and distributors, inventory is the heart of the business. Everything revolves around managing it effectively. In ERP terms, this involves three core processes: 1. Procure-to-Pay – Bringing inventory in from suppliers. 2. Manufacturing or Handling – Transforming or repackaging inventory. 3. Order-to-Cash – Shipping inventory out to customers. At the heart of the problem are three core data sets: customers, suppliers, and inventory . Clean and accurate data here isn’t optional. It’s essential. Let me paint you a picture of what poor data quality really costs: - Financial processes failing because customer master data is inconsistent - Supply chain grinding to a halt because item masters don't match across systems - Month-end closing taking weeks because nobody trusts the numbers - Compliance risks because audit trails are incomplete or incorrect I've seen implementations declare success after migrating millions of records, only to discover they've built a perfect system running on garbage data. The result? Unreliable reporting, broken processes, and users creating shadow systems to track "real" data. Here's what your implementation partner isn't telling you: Data quality issues compound over time. Every day you operate with poor data, you're creating new problems that will need to be fixed later. It's like trying to build a skyscraper on quicksand - no matter how perfect your architecture, IT IS GOING TO SINK. The hard truth: No amount of system optimization can fix bad data. You're either managing data quality now, or you're managing data problems forever. And in D365 F&O, forever gets expensive very quickly. Bills of Materials: The Science That Trips Everyone Up For manufacturers, one of the biggest trouble spots is the Bill of Materials (BOM) . Think of the BOM as a recipe: it defines exactly how components come together to make a finished product, like a “little red wagon.” Each part must be accounted for, structured correctly, and contain only inventory items. Here’s where things go wrong: Many BOMs have too many levels or include non-inventory items like labor and overhead. Legacy systems often force companies to create Frankenstein part numbers that are confusing and error-prone. Process manufacturers with “recipes” face additional complexity because ingredient quality can fluctuate, affecting output consistency. Moving this messy data into a modern ERP without cleaning it first can turn your new system into a nightmare rather than an improvement. Routing: Where Art Meets Science Beyond the BOM, there’s routing , the step-by-step instructions for manufacturing a product. Routing data is critical for understanding capacity, scheduling, and cost management. Capturing work center setup times, labor, material, and overhead costs is key. Most companies simply don’t have this data organized, which means ERP projects often start off on the wrong foot. Planning Ahead: The Key to ERP Success Waiting until the ERP project is live to clean and organize your data is a recipe for disaster. By then, your best engineers and data experts are fully occupied, leaving little time to fix deep-rooted issues. Forward-thinking manufacturers and distributors start data workshops well before the ERP implementation . These workshops: Identify issues in customer, supplier, and inventory data Clean and structure BOMs and routings properly Establish proper part numbering and chart of accounts setups Doing this ahead of time dramatically increases the chances of a smooth, successful ERP deployment—regardless of which system you choose. Bottom line: messy data doesn’t just slow you down, it can completely derail your ERP implementation. Start early, clean it up, and structure it correctly. Your future self (and your new ERP system) will thank you. 
By Kati Hvidtfeldt September 5, 2025
Data Migration is #1 reason for Go-Live Delays
By Kati Hvidtfeldt August 6, 2025
Importance of Data Health Assessment
By Kati Hvidtfeldt July 25, 2025
ERP Success Hinges on Effective Data Migration
By Kati Hvidtfeldt July 15, 2025
Three Costly ERP Data Prep Mistakes and How to Avoid Them
April 25, 2025
Streamline your ERP selection process with our cloud-based, modern, data-driven evaluation tool. Simplify business process requirements, accelerate ERP implementation, and gain unbiased, real-time insights for optimal manufacturing and solution fit.
April 25, 2025
Debating if Business Central is the right move for you? The key to making the right decision lies in understanding your business requirements—not just what your ERP system does for you today, but what you truly need from an ERP system now and in the future.
With our latest enhancements to Discover, you can now compare your answers to those of similar busin
April 25, 2025
With our latest enhancements to Discover, you can now compare your answers to those of similar businesses. This means faster data collection, smarter decisions, and a smoother ERP selection process.
Overbuying mfg erp is just as bad as underbuying
April 25, 2025
Which is worse? Underbuying results in relentless and expensive change orders, or overbuying and paying for modules that you don't even need? Avoid falling into either of these traps with a Discover Assessment.
The word erp is coming out of a circle with a light coming out of it.
April 25, 2025
How do you calculate a successful ERP implementation project? We base it on three aspects: on-time, on-budget, and on-spec. Learn the real cost of a manufacturing ERP implementation.
A blurred image of a city with the word erp and icons.
April 25, 2025
Discover simplifies ERP cost estimation by providing a detailed analysis of design and build hours, helping organizations accurately compare the implementation costs of Dynamics Business Central and FSCM to make informed, budget-conscious decisions.
A cupcake with whipped cream and a cherry on top
April 25, 2025
When considering an ERP system, it’s crucial to invest in a solution that aligns with your long-term goals rather than settling for what meets your immediate needs. If you anticipate your organization evolving rapidly, opting for a simple solution could lead to challenges down the road.