The Myth of the BIP - Part 1

January 10, 2021

The Myth of the Big Important Partner - Part 1

The Myth of the BIP

Synopsis:

In the sale and implementation of enterprise level ERP projects not only does size not matter, it may in fact be a point of failure.

The Issue:

The idea for this post came to me when a big important partner(BIP) in our industry was recently purchased and there were a slew of articles talking about the transaction and glowing interviews with the owner extolling his business acumen.
Those stories reminded me of the large “challenged” ERP implementation where the same partner was failing spectacularly despite hundreds of thousands of dollars in billings and a rotating cast of poor to average consultants.
The highlight for me however was the sleepy consultant that tried to hideaway in the company boardroom for his daily naps. That worked well until the president of the company walked in on him mid slumber.
On the upside, he had not changed into his comfy jammies.
Not as funny, is the fact that in that in the ERP sales and implementation industry, challenged or failed ERP implementations with not one but multipleBIP “making doo doo in the bed” are not unusual. These partners create a thriving secondary implementation economy composed of smaller specialty firms and independent consultants that specialize in mop up operations. It is in these firms and individuals that you will often find the best technical resources in the industry.
There are so many BIP challenged implementation projects that major ERP vendors often have project escalation processes and teams.

Typically, the cycle goes something like this:


Fancy promises from the BIP don’t pan out and ERP customer is unhappy.
Unhappy customer reaches out to software publisher to express concern.
Software publisher sales guy listens careful and promises to have harsh talk with partner.
Publisher sales guy talks to sales manager about the issue and they have a conference call with the partner to see if this issue is going to affect quarter end sales.
BIP promises customer to do better and write off some implementation dollars.
Customer eventually switches partners or calls the software publisher to discuss legal remedies.
Software publisher legal team introduces customer to the reality that the payroll of their in-house legal department is larger than the GNP of Western Europe. Combined.
Escalation team at software publisher calls smaller and generally unknown but dependable implementation partner to save the day. Sales teams from BIP are presented various partner awards at swanky resorts during annual mutual back slapping events.
Rinse and repeat. 

The Myth of the BIP

HandsFree ERP is dedicated to supporting clients with their ERP initiatives, enabling companies to seamlessly connect users with their ERP partners. By utilizing skilled professionals, streamlined processes, and cutting-edge tools, HandsFree ERP significantly boosts the success rates of ERP projects.

By Peter Joeckel September 11, 2025
Most organizations think data migration is about moving records from A to B. They're wrong. It's about transforming business information into operational truth. Get it wrong, and you're just digitizing your problems at enterprise scale. If you’re a distributor or manufacturer, your business runs on inventory. Simple as that. Everything else, sales, purchasing, operations, revolves around making sure your inventory data is accurate. And yet, so many companies struggle with messy, outdated, or outright incorrect data, setting themselves up for major headaches when it comes time to implement or upgrade an ERP system. For manufacturers and distributors, inventory is the heart of the business. Everything revolves around managing it effectively. In ERP terms, this involves three core processes: 1. Procure-to-Pay – Bringing inventory in from suppliers. 2. Manufacturing or Handling – Transforming or repackaging inventory. 3. Order-to-Cash – Shipping inventory out to customers. At the heart of the problem are three core data sets: customers, suppliers, and inventory . Clean and accurate data here isn’t optional. It’s essential. Let me paint you a picture of what poor data quality really costs: - Financial processes failing because customer master data is inconsistent - Supply chain grinding to a halt because item masters don't match across systems - Month-end closing taking weeks because nobody trusts the numbers - Compliance risks because audit trails are incomplete or incorrect I've seen implementations declare success after migrating millions of records, only to discover they've built a perfect system running on garbage data. The result? Unreliable reporting, broken processes, and users creating shadow systems to track "real" data. Here's what your implementation partner isn't telling you: Data quality issues compound over time. Every day you operate with poor data, you're creating new problems that will need to be fixed later. It's like trying to build a skyscraper on quicksand - no matter how perfect your architecture, IT IS GOING TO SINK. The hard truth: No amount of system optimization can fix bad data. You're either managing data quality now, or you're managing data problems forever. And in D365 F&O, forever gets expensive very quickly. Bills of Materials: The Science That Trips Everyone Up For manufacturers, one of the biggest trouble spots is the Bill of Materials (BOM) . Think of the BOM as a recipe: it defines exactly how components come together to make a finished product, like a “little red wagon.” Each part must be accounted for, structured correctly, and contain only inventory items. Here’s where things go wrong: Many BOMs have too many levels or include non-inventory items like labor and overhead. Legacy systems often force companies to create Frankenstein part numbers that are confusing and error-prone. Process manufacturers with “recipes” face additional complexity because ingredient quality can fluctuate, affecting output consistency. Moving this messy data into a modern ERP without cleaning it first can turn your new system into a nightmare rather than an improvement. Routing: Where Art Meets Science Beyond the BOM, there’s routing , the step-by-step instructions for manufacturing a product. Routing data is critical for understanding capacity, scheduling, and cost management. Capturing work center setup times, labor, material, and overhead costs is key. Most companies simply don’t have this data organized, which means ERP projects often start off on the wrong foot. Planning Ahead: The Key to ERP Success Waiting until the ERP project is live to clean and organize your data is a recipe for disaster. By then, your best engineers and data experts are fully occupied, leaving little time to fix deep-rooted issues. Forward-thinking manufacturers and distributors start data workshops well before the ERP implementation . These workshops: Identify issues in customer, supplier, and inventory data Clean and structure BOMs and routings properly Establish proper part numbering and chart of accounts setups Doing this ahead of time dramatically increases the chances of a smooth, successful ERP deployment—regardless of which system you choose. Bottom line: messy data doesn’t just slow you down, it can completely derail your ERP implementation. Start early, clean it up, and structure it correctly. Your future self (and your new ERP system) will thank you. 
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